FAQs

When does my order ship? When will it arrive?

Your order will ship within one business day. All orders over $50 ship free via UPS Ground from Santa Ana, California. You also have the option to upgrade to two-day or overnight shipping.

What payment options do you accept? Is the website secure?

We currently accept all major credit cards. Our 100% secure checkout process meets the Payment Card Industry (PCI) Data Security Standard for processing, storing and transmitting credit card information.

I am interested in being a Pure Enrichment dealer – what are the requirements and who do I contact?

Thank you for your interest in becoming an authorized dealer of Pure Enrichment products. If you are a reseller or retailer who values offering innovative, high-quality products to your customers, fill out the become a dealer form, and we will get back to you with details on joining the dealer program within two business days.

 

My product seems to be defective, what should I do?

If you are not 100% satisfied with your product, please contact us directly regardless of where you purchased your Pure Enrichment product. Pure Enrichment has an award-winning warranty, exchange, and customer service program that guarantees hassle-free solutions to any issue you might have within 24 hours!

How long does it take to process a warranty/return?

Once our warehouse receives your product, it will take up to 10 days to receive a refund and/or a new product.