Warranty & Returns
Pure Enrichment stands behind its products with industry-leading warranties and customer service.
Pure Enrichment offers industry-leading warranties for a period of 1 to 5 years from the date of purchase on most products. Please see the user manual for the specific length of your product’s warranty.
The Pure Enrichment Warranty is intended for defective parts/products. Any product purchased on pureenrichment.com has a 60-day money back guarantee if you are not completely satisfied. For any product within its warranty period, a replacement product will be sent out in a timely manner.
You can also register your Pure Enrichment product to receive premium benefits, one of which is an extended product warranty of 2 additional years! Fill out our Product Registration form, in just a few simple steps to take advantage of these benefits.
Pure Enrichment takes the authenticity of our products and our consumer's experience seriously. Please only buy from our website (pureenrichment.com) and Pure Enrichment-approved retailers. Our authorized reseller on Amazon.com is "SKUniverse". Purchases from other non-authorized resellers are not considered authentic goods and have no warranty
Our products are backed by our 60 day money back guarantee. If you have purchased a Pure Enrichment product or accessory from pureenrichment.com within the last 60 days and would like to return it, simply contact our customer support team to receive a full refund of your purchase price, less shipping and handling costs. Returned items must be in new, unused condition, and shipped back in their original packaging. To return bundle or multi-pack items, the whole bundle or multi-pack must be returned. The customer is responsible for the return shipping fees. Refunds are usually processed within 5 to 7 business days.
For fast, courteous service, please call our Customer Service Team. If you prefer, you can also email or complete our online form, and we will respond to your request within 24 hours.